Last updated: September 24, 2026

1. Who We Are

DigitalGrid360 is a digital agency providing web and app development, digital marketing, SEO, AI automation, and design services. When this policy says "we," "us," or "our," it means DigitalGrid360 and its team operating from the USA, Saudi Arabia, and Pakistan. This policy applies to this website, our lead and quote forms, and any service we deliver to you.

2. Information We Collect

Information you provide to us

• Contact details: name, email address, phone number, company name, and country when you fill out a contact, quote, or callback form.
• Project details: budgets, timelines, briefs, files, and anything else you share while scoping work with us.
• Business information: billing details, payment references, and contracts required to deliver paid services.
• Communications: emails, chat messages, and call notes you exchange with our team.

Information collected automatically

• Usage data: pages visited, time on page, referring URL, browser type, device type, and approximate location derived from IP address.
• Log data: IP address, access time, and pages requested, collected by our hosting provider for security and reliability.
• Cookies and similar technologies: small files that remember your preferences and help us understand how the site is used (see Section 4).

Information from third parties

We may receive limited information from analytics providers, advertising platforms, and scheduling tools, such as the page that referred you to us or your interaction with our campaigns. We combine this with your details only when you have engaged with us directly.

3. How We Use Your Information

• To respond to your inquiries and send quotes, proposals, and callbacks you request.
• To plan, deliver, and support the services you hire us for.
• To operate, secure, and improve our website, content, and user experience.
• To send service updates, invoices, and (only with your consent) marketing messages you can unsubscribe from at any time.
• To detect spam, fraud, and abuse, and to enforce our agreements.
• To comply with legal obligations and resolve disputes.

We process your information on the basis of your consent, the performance of a contract with you, our legitimate business interests, or where the law requires it.

4. Cookies & Analytics

Our website uses cookies in three main categories:

• Essential cookies: keep the site functioning, such as remembering items in a form or your session state. These cannot be switched off.
• Analytics cookies: help us understand aggregate behavior (for example Google Analytics 4) so we can improve pages and performance.
• Marketing cookies: used by advertising partners to measure campaign results and show relevant ads. These are set only where permitted.

You can control cookies through your browser settings, including blocking or deleting them. Blocking essential cookies may affect how parts of the site work. For more on Google Analytics, see Google's Privacy Policy.

5. When We Share Information

We do not sell or rent your personal information. We share it only with:

• Service providers who help us run the business — hosting, email, analytics, payment processing, and project tools — under confidentiality obligations.
• Our team members in the USA, Saudi Arabia, or Pakistan who need your details to serve you.
• Legal authorities when disclosure is required by law, regulation, or valid legal process.
• A successor entity in the event of a merger, acquisition, or asset sale, in which case we will notify you beforehand.

Information you publish publicly on our blog, reviews, or social channels is visible to anyone and is outside this policy's control.

6. Data Retention

We keep personal information only as long as needed for the purposes described here — typically for the duration of our engagement plus up to 24 months for records, accounting, and legal obligations. Inquiry data that never becomes a client relationship is reviewed and deleted or anonymized within 12 months. You can ask us to delete your information sooner, subject to legal retention requirements.

7. How We Protect Data

We use reasonable administrative, technical, and organizational safeguards to protect your information, including HTTPS encryption across this website, access controls on internal systems, and reputable vendors for hosting and email. No method of transmission or storage is 100% secure, but we review our practices regularly and limit access to team members who need it to do their jobs.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, subject to legal exceptions.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time where processing is based on consent.
• Portability: receive your data in a structured, machine-readable format.

Residents of California and other US states may exercise rights under applicable state privacy laws; residents of the EEA and UK have rights under the GDPR. To exercise any right, email info@digitalgrid360.com. We respond within 30 days and never discriminate against you for making a request.

9. International Transfers

Our teams operate in the United States, Saudi Arabia, and Pakistan, and we use international service providers. Information may be processed in countries other than your own, where privacy laws may differ. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses and trusted providers with strong security practices.

10. Children's Privacy

Our website and services are directed at businesses, not children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with data, contact us and we will delete it promptly.

11. Third-Party Links

Our site may link to external websites, tools, or social platforms (for example WhatsApp, payment pages, or partner sites). Those sites operate under their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. The "Last updated" date at the top shows when it was most recently revised. Material changes will be highlighted on this page or communicated by email where appropriate. Continued use of the site after an update means you accept the revised policy.

13. Contact Us

Questions about this Privacy Policy or your data? Reach us any of these ways:

• Email: info@digitalgrid360.com
• WhatsApp USA: +1 (857) 318-3463
• WhatsApp Saudi Arabia: +966 54 166 9261
• WhatsApp Pakistan: +92 344 8895418
• Contact form: digitalgrid360.com/contact